Frequently Asked Questions
Below are several helpful questions and answers in regards to sales, customer service and company information. Please browse the information and you will find answers to the most commonly asked questions
Reverse mortgage, short sale, FHA/VA streamline and HARP data FAQ's
Q : How long have you been in business?
A: We have been compiling data and generating leads since 1996 before internet and automation was used. We are proud to be in business for 17 years. We are the nations oldest privately held information services company in the nation
Q: How do I know you are a reputable company? I've been ripped off by so called lead companies before:
A: We understand that some marketing companies have given our industry a bad name in some cases. We suggest you read our reviews, contact the BBB at adn we also have a great Google satisfaction rating
Q: How do I know the leads will be accurate?
A: Nothing is 100% accurate no matter what steps are taken to verify data and leads. The national average for accurate data is 86%. Our data will generally be at that percentage or better. Less than 5% of or customers return bad data for replacement. The good news is that we have the best replacement policy in the industry. So with us you will never pay for bad data
Q: Why don't you offer "FREE" Tests
A: The main reason we don't offer free tests is that it takes us the same amount of time to pull 2 leads as 20,000 leads and a small sample is not a statically representation to gauge the results of our products. We can go over hard data with you to show you our positive results of past successful campaigns. If you are concerned about quality we suggest you contact our references and check us out at the BBB
Q: How does your "guaranteed replacement data lead program work?
A: Any inaccurate data you purchase from us can be returned for credit and/or replacement. Please see program details or contact customer support for instructions
Q: How frequently do you update your leads?
A: Every 30 days there is an update around the first day of each month
Q: How many times do you sell your leads?
A: We sell them one time per twelve months to insure freshness
Q: How can you guarantee the lowest prices?
A: We will not be undersold on any purchase. Shop for the lowest price and we will beat it. Contact your sales representative for details
Q: How long does it take to get a count back?
A: Within minutes you will have your list count and pricing sent to you. For the quickest response fill out the online form with your specifics
Q: What type of leads do you offer?
A: We specialize in reverse mortgage leads, short sale leads, FHA streamline leads and ARM resets. We also have renter, bankruptcy and any type of mortgage and homeowner leads
Q: Are all your lists scrubbed against the do not call list?
A: PIONEER Advantage adheres to the privacy guidelines and practices established by the DMA. Using our proprietary systems, PIONEER Advantage accesses all available state and federal DNC (Do-Not-Call) suppression files, including: 1.) National FTC Do-Not-Call file 2.) Various state Do-Not-Call files 3.) DMA Telephone Preference Service (TPS) file 4.) DMA Pander file 5.) Wireless Blocked Numbers 6.) Disconnect Telephone Files 7.) Prison Suppression Files PIONEER Advantage will do everything in our power to keep up with the rapidly advancing legislation. However, it is advisable that you also ensure that your marketing efforts meet all Federal and State legislation, and that you contact your own legal counsel before acting on any information regarding Federal and State laws, or regulations.
For detailed information on the National DNC Registry, compliance and registration, contact the Federal Trade Commission (FTC), Federal Communications Commission (FCC), or visit the National DNC Registry website at:
Q: How do I return bad data/leads? Please e-mail back the data that is incorrect.
A: Please view the terms and conditions for exact return specifications and contact customer support for assistance
Q: Can you resend my leads. I didn't get it?
A: Please log in to your account and download the order using your given user name and password. Contact support for assistance
Q: What Format do you send my list order in?
A: We can send leads in word, PDF, Excel telemarketing and mailing label format
Q: What is the minimum I can purchase?
A: Please contact your sales representative as we are flexible and will try out best to meet your budget needs
Q: How do we compile our leads?
A: We have special arrangements with public and private sources to help us compile our leads. No other company has our depth and knowledge to generate the leads you need
Q: Can I pay by check? How does that work?
A: Yes you may pay by check by simply writing out a check like you would normally scan/email or fax it
Q: Do you accept credit cards?
A: Yes, VISA and Master Card
Q: When I purchase from you, when will I receive my order?
A: As soon as you purchase your list it will be available within one business day but can be rushed to meet your needs
Q: If I buy data how many loans will I close?
A: You should generate 2-4 good leads per 50 records called, and whatever your closing ratio is from a quality lead will determine your ratio
Q: How do I choose the areas I want the list from?
A: State, area code, zip code, radius from an area, almost anyway
Q: Why don't you have references that I can call and talk to?
A: We receive several requests per day and since that would overwelm someone who was kind enough to be a reference. We have decided to use our review system that you can view for each product and service that we offer. We feel this is the best way for you to determine if you want to purchase from us. We also are registered with the BBB that you can access for researching our company