Below are several helpful questions and answers in regard to sales, customer service, and company information. Please browse the information, and you will find answers to the most commonly asked questions.
Q: How long have you been in business?
A: We have been compiling data and generating leads since 1996 before the internet and automation was used. We are proud to be in business for over 20 years. We are the oldest privately held information services company in the nation.
Q: How do I know you are a great company?
A: We have a great Google and Facebook satisfaction rating, along with 100's positive reviews.
Q: How do I get ahold of your company
A: Please call us at 877-751-2200 or use our contact form here.
Q: How do I know the leads will be accurate?
A: Nothing is 100% accurate, no matter what steps are taken to verify data and leads. The national average for accurate data is 86%. Our data will generally be at that percentage or better. Less than 5% of customers return bad data for replacement. The good news is that we have the best replacement policy in the industry. So, with us, you will never pay for bad data.
Q: Why don't you offer "FREE" Tests?
A: The main reason we don't offer free tests is that it takes us the same amount of time to pull two leads as 20,000 leads, and a small sample is not a static representation to gauge the results of our products. We can go over hard data with you to show you the positive results of past successful campaigns.
Q: How does your "guaranteed replacement data lead program work?
A: Any inaccurate data you purchase from us can be returned for credit and/or replacement. Please see program details or contact customer support for instructions.
Q: How frequently do you update your leads?
A: Every 30 days, there is an update around the first day of each month.
Q: How many times do you sell your leads?
A: We sell them one time per twelve months to ensure freshness.
Q: How can you guarantee the lowest prices?
A: We sell the most volume of data than any other provider. We will not be undersold on any purchase. Shop for the lowest price, and we will beat it. Contact your sales representative for details.
Q: How long does it take to get a count back?
A: Within minutes, you will have your list count and pricing sent to you. For the quickest response, fill out the online form with your specifics.
Q: What type of leads do you offer?
A: We specialize in reverse, mortgage leads, seller and buyer leads, and FHA & VA streamline leads. We also have renter, bankruptcy, and any type of mortgage and homeowner leads.
Q: How do I return bad data/leads? Please e-mail back the data that is incorrect.
A: Please view the terms and conditions for exact return specifications and contact customer support for assistance.
Q: Can you resend my leads? If I didn't get it?
A: Please log in to your account and download the order using your given username and password. Contact support for assistance.
Q: What Format do you send my list order in?
A: We can send leads in word, PDF, Excel, telemarketing, and mailing label format.
Q: What is the minimum I can purchase?
A: Please contact your sales representative, as we are flexible and will try out best to meet your budget needs.
Q: How do we compile our leads?
A: We have special arrangements with public and private sources to help us compile our leads. No other company has the depth and knowledge to generate the leads you need.
Q: Can I pay by check? How does that work?
A: Yes, you may pay by check by simply writing out a check as you would normally scan/email or fax it.
Q: Do you accept credit cards?
A: Yes, VISA and Master Card.
Q: When I purchase from you, when will I receive my order?
A: As soon as you purchase your list, it will be available within one business day but can be rushed to meet your needs.
Q: If I buy data, how many loans will I close?
A: You should generate 2-4 good leads per 50 records called, and whatever your closing ratio is from a quality lead will determine your ratio.
Q: How do I choose the areas I want the list from?
A: State, area code, zip code, radius from an area, almost any geography.