Terms and Conditions


Subject to the terms and conditions ("Terms" or “Terms and Conditions”) of this agreement (“Agreement”), you are granted a limited, nonexclusive license to use Pioneer services ("Pioneer Service" or “Service”) and access the data (“Data”). For the purpose of this Agreement, Pioneer shall mean the Company and its parent corporate owner. The following Terms and Conditions govern the use of the Pioneer Service and the Data. By visiting Pioneer, accessing the Data or using the Service, you expressly agree to be bound by these Terms.

Subject to the terms and conditions ("Terms" or “Terms and Conditions”) of this agreement (“Agreement”), you are granted a limited, nonexclusive license to use Pioneer services ("Pioneer Service" or “Service”) and access the data (“Data”). For the purpose of this Agreement, Pioneer shall mean the Company and its parent corporate owner. The following Terms and Conditions govern the use of the Pioneer Service and the Data. By visiting Pioneer, accessing the Data or using the Service, you expressly agree to be bound by these Terms.

Date, list, information and lead WARNING: Use is solely at your own risk. We make no guarantees, expressed or implied, as to the accuracy of this data or service. This site is not a credit reporting agency as defined by the Fair Credit Reporting Act (FCRA) and our search results are not consumer reports as defined by the FCRA. Information appearing on this site may not be used for any FCRA regulated purpose including determining a consumer's eligibility for credit, insurance, employment or housing. These results shall not be relied upon for any (Telephone Consumer Protection Act) TCPA regulated purpose including making auto-dialed calls or sending commercial text messages.


You will receive a separate email with your invoice WE CANNOT ACCEPT ORDER CHANGES It may take up to 1 business day before you receive your order. Please inform your sales associate if you have any special requests to receive your order. Once your order is complete you will receive an e-mail with your user name and password and instructions how to download the order. Minimum orders may apply. Minimum disbursement of data/leads at one time may apply. Must request data orders via email. Third party list suppression fee is $50 per 100K records. Fee is for each suppression performed. All suppression files must be in one format either .csv or text. Client must specify whether to suppressed by phone OR address, city, state and zip code.


Confidentiality; Compliance With Laws.

(A) Client agrees to maintain the privacy and confidentiality of all Leads received by Client. Client also agrees to comply with all laws, regulations, rules, and ethical and professional standards (collectively, "Laws") applicable to Client, Client's Licenses (as hereinafter defined) or Client's business.

(B) Clients certify that client is properly licensed or other wise authorized to conduct business in the state(s) for which client has entered. Client understands that ANY and ALL leads are to be used for the SOLE purpose of personal use AND that these leads, or data SHALL NOT be resold or re-distributed to others outside of the company which is purchasing the leads or data. The leads AND ALL of the information contained therein SHALL remain the sole property of PIONEER and CANNOT be used for any other purpose without our explicit written permission. (C) I/we agree to comply with any and all federal and state do not call regulations and laws. To read the complete terms and conditions in regards to the DNC. (D) Client must provide a copy of mail piece and must be approved by PIONEER prior to mailing. PIONEER shall not be held responsible for text, language or techniques of clients mailings.



Scrubbing services are performed by an independent vendor of PIONEER. PIONEER makes no representation or warranty regarding the accuracy of the scrubbing service, and you agree that you have no recourse against PIONEER in the event the scrubbing service provided to you is inaccurate or incomplete.


Termination of Agreement.

PIONEER may cancel this agreement at any time, with cause, by written notice to the other party. We reserve the right to refuse service.


(A) PIONEER takes reasonable care in providing this information. However, we do not assume any liability for the correctness of this information, or the information from which it is compiled, nor warrant the comprehensiveness, completeness, accuracy, number of times distributed, date generated or adequacy for any purpose or particular use of this information. PIONEER reserves the right to provide client with any lead available in the licensed area to fulfill agreement. Every effort will be made to provide the most desirable leads. PIONEER acts solely as a "re-seller" of leads/data and any actual liability would rest with the original compiler of the leads/data. ALL INFORMATION DATA AND LEADS PROVIDED IS MODELED AND ESTIMATED INFORMATION.PIONEER does not sell or provide sensitive credit information. Client shall not use text, language or marketing techniques referencing credit or information that could be construed as sensitive credit information. All mail pieces and telemarketing scripts must be approved by PIONEER prior to marketing. (B) PIONEER does not guarantee the delivery of your ordered leads/data from our web site through your or our e-mail server. Due to uncontrollable technical issues, we cannot be held responsible for any leads you do not receive via e-mail or any lost revenue, time or resources by customer. PIONEER does not assume any responsibility to store or save leads, data or orders on our computer hardware for more than 10 business days from scheduled delivery or invoice date. (C) PIONEER reserves the right to use e-mails, voicemails, verbal conversations or any correspondence between PIONEER and a potential client or existing client to promote our products and services. You agree and consent to have your correspondence posted on our web site, sent in an e-mail or given by phone as a reference which could but not be limited to your name, company name, e-mail or phone number for prospective clients of PIONEER to contact you as a reference. Client agrees to receive text messages, including special offers and notifications. If you do not want to be listed as a reference or would like to have your information removed from our database or want your information kept private. Please submit to us in writing stating this.


1. Limited License Permitted Use.


You are granted personal, nontransferable and nonexclusive rights to access the Service and use the Data solely for your direct marketing, market research and customer prospecting purposes, in strict accordance with the Terms of the Agreement. Certain portions of the Data available through the Service are only available via license with use rights that are based upon subscription access. In such case of subscription access, rights to the Data expire upon expiration or termination of the subscription, and in such case you shall discontinue use of the Data and, as requested by Pioneer, either (i) return the Data to Pioneer without retaining any copies thereof or any notes or other information thereon or (ii) provide a certificate, executed by you, in form and substance satisfactory to Pioneer, that the Data has been destroyed in such a manner to render the Data permanently unreadable and unrecoverable.


(a) Your use of the Data will comply with all applicable federal, state, local and foreign laws, statues, rules and regulations (“Laws”), including Laws regarding telemarketing, email, facsimile marketing and customer solicitation.


(b) Your use of any United States email Data will comply with all applicable Laws, including the CAN-SPAM Act, COPPA, and any State Registry Laws. 


(c) Pioneer reserves the right to review your use of the Data to ensure compliance with this Agreement, but any failure of Pioneer to review such use will not constitute acceptance of such use or waive any of Pioneer’s rights here under or limit any of your obligations with respect to the Data. At any time upon at least three (3) days’ notice, Pioneer may audit your records to determine whether you are in compliance with this Agreement and you will make available to Pioneer or its representatives all records necessary for the conduct of such an audit.


Pioneer reserves the right to deny access to any user or group of users to the Pioneer Service, at its sole discretion, at any time, and for any reason or no reason. Pioneer reserves the right to remove any Data from the Pioneer database at any time and for any or no reason.


Pioneer reserves the right to change, modify or otherwise alter these Terms and Conditions at any time at Pioneer’s sole discretion. Any and all modifications shall become effective immediately once posted. You acknowledge you are responsible to keep yourself apprised of any changes and updates to this agreement. 


1.1 Limitations on Use.

(a) Unless specifically authorized in advance and in writing by Pioneer, you will not share, sell, transfer or otherwise make the Data available to any third person or entity and you will use your best efforts to prevent the misuse or unauthorized use of the Data by any third person or entity. 


(b) You will not name or refer to Pioneer or your use of the Data in any of your advertisements or promotional or marketing materials without prior written permission from the Company. 


(c) You will not use the Data for consumer credit purposes, underwriting any form of consumer insurance, employment purposes, tenant screening purposes consumer debt collections or for any other purpose covered by the federal Fair Credit Reporting Act (15 U.S.C. §1681, et seq.) or for any other purpose not expressly authorized by the Agreement.


(d) Without the Company's written permission, you shall not duplicate, download, publish, modify, create derivative or otherwise distribute the Data derived from the Service for any commercial use, or for any purpose other than as described in these Terms. 


(e) You shall not use the Service or Data in any manner that harasses, invades the privacy of or harms a person in any way.


(f) You agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy Pioneer web pages or the content contained thereon or for any other unauthorized purpose without the Company’s prior expressed written permission. You agree that you will not copy, reproduce, alter, modify, create derivative works from, or publicly display any content (except for your own personal, non-commercial use) from the Service without the prior expressed written permission from the Company.


(g) You agree that you shall not use the Service in violation of any international, federal, state, or local Law, rule or regulation, whether now existing or enacted in the future, or in any manner that would cause the Pioneer to violate any such Laws, rules, or regulations.


(h) You understand and acknowledge that Pioneer does not test or screen the Data, and Pioneer makes no representation or warranty as to the accuracy or completeness of the Data. Your use of any Data is at your sole risk and you are fully responsible for the use of all Data that is provided to you.


(i) You understand and acknowledge that when you register for the Pioneer Service, you agree to provide and maintain accurate, current, and complete information. In the event you provide any information that is inaccurate, not current, or incomplete, Pioneer has the right to suspend or terminate your access and use of any and all Services.


1.2 Violation of the Terms.

You agree that monetary damages may not provide a sufficient remedy to Pioneer for violations of these Terms of use and you consent to injunctive or other equitable relief for such violations. 


1.3Do Not Call Compliance.

In the event that Pioneer provides a telephone number, you acknowledge that Pioneer has not processed its Databases against the National Do Not Call Registry, State Phone Suppression files and DMA Phone Suppression files, the "Telephone Number Suppression files". By using the Service, you acknowledge that some of the individuals provided by Pioneer may have placed their telephone numbers on Telephone Number Suppression files. You also acknowledge that you will either obtain access to the Telephone Number Suppression files, or if you do not obtain access to Telephone Number Suppression files, you will only make calls for purposes permitted by law.



2. Disclaimer of Warranties.



The Company disclaims any and all liability for the acts, omissions, and conduct of any third- party users, the Service users, advertisers, and/or sponsors on the Service, in connection with the Service, or otherwise related to your use of the Service. The Company is not responsible for the products, services, actions, or failure to act of any third party in connection with or referenced on the Service.


3. Limitation of Liability.

Pioneer will not be liable for any claim, demand, loss, liability, damage, injuries, cost or expense (including reasonable attorneys’ fees and legal costs), whether general, direct, special, incidental, consequential or other damage caused in whole or in part or directly or indirectly by any use or misuse of the Data or any alleged or actual failure by Pioneer to comply with the Terms of the Agreement, whether or not any such damages were foreseeable or whether Pioneer was advised of the possibility of such damages. Pioneer’s maximum liability will not exceed the amount you paid Pioneer under the Agreement within the 12 months preceding the event that gave rise to Pioneer’s liability.



4. Your Indemnification of Pioneer.

You shall indemnify, defend and hold harmless Pioneer, its stockholders, directors, officers, employees, independent contractors and agents against any claim, demand, loss, liability, damage, injury cost or expense (including attorneys’ fees and legal costs) which arises, directly or indirectly, out of your act or omission with respect to the Data or any violation of the Agreement or any violation of Laws.


5. Interruption of Service.

You acknowledge that temporary interruptions may occur in the provision of Data or use of the Service and that any such interruptions shall not result in Pioneer having any liability to you or others. This shall not suspend or eliminate your payment obligations to Pioneer or provide you with any refund rights for amounts previously paid to Pioneer.


6. Pioneer Access.

In order to use certain features on Pioneer, you will be required to register and create an account on the Pioneer website. By registering with Pioneer, you acknowledge and agree to receive e-mail confirming your registration with Pioneer, notices about your account activity as well as promotional marketing of other Pioneer products and services. By having an account with Pioneer, you agree to take full responsibility for maintaining the confidentiality of your account user name, password, and all related activity that occurs under your account user name. If you violate these terms, the Company may, at its sole discretion, terminate your account and restrict your access to Pioneer. In cases of subscription access, we will charge your applicable credit card according to the pricing and frequency described at the time of subscriptions sign-up and you agree to accept these charges. In the event payment to Pioneer is denied or declined, the subscription access rights may be terminated at Pioneer’s sole discretion.


7. No Assignment by You.

You may not assign your rights or obligations under this Agreement to any other person or entity without the prior written consent of Pioneer, whether by operation of law or otherwise, and any attempt to do so shall be void.

8. Additional Remedy of Termination.


In addition to all other legal rights and remedies available to Pioneer for any apparent, threatened or actual breach or violation of the Agreement by you, Pioneer has the right to terminate the Agreement and demand immediate return or destruction of any and all Data at any time if Pioneer believes you are not complying in full with the Agreement.


9. Governing Law; Jurisdiction.

This Agreement shall be governed by and construed under the Laws of the State of Idaho without regard for the principles of conflicts of Law of that State or any other state. Any litigation or other dispute relating to or arising under the Agreement shall only be brought in the state or federal courts located in Kootenai County, Idaho and you agree to submit to the exclusive jurisdiction of those courts and waive any objections to the venue of any such proceeding in those courts.


10. Entire Agreement; Amendment or Waiver.

This Agreement contains the entire understanding between you and Pioneer and supersedes any prior understandings or agreements, oral or written, relating to the subject matter of the Agreement. The Agreement may only be amended by a document signed by you and Pioneer. No waiver of any breach of the Agreement shall be deemed a waiver of a future breach, whether of a similar or different nature, and no waiver shall be effective unless in writing signed by the waiving party.


(A) Eligibility. The outcome of your lead program is not guaranteed. No monetary refunds. If paying by credit card you further agree to waive your right to "charge-back" and dispute this transaction with your credit card company and agree to the our replacement policy. If charge back or refund does occur you agree to pay any fees assessed by the merchant account plus a minimum of a $100 processing fee. If paying by check purchaser agrees not to stop payment or face collection activity and legal action to collect debt.

(B) Procedure to Claim Refund. PIONEER Advantage replacement instructions for lists/data: Pioneer Info will replace the data/lists/leads under the following conditions. This will be a one time replacement request and data/lists/leads will be replaced one time only after you have completed calling/contacting/marketing the entire list. Customer must e-mail the original leads received from PIONEER creating a new column to the right of the spreadsheet using the following codes to identify the data/leads that are requested to be credited/replaced. NI=Not Interested. DISCO=Disconnected Phone. OL=Old Lead. DNC=Do Not Call List. MISC=Other Reason (must specify) PIONEER solely reserves the right to determine which leads are refunded

PIONEER Satisfaction Guarantee
If we are unable to resolve your issue in regards to our products/services and you are not satisfied with our product/service PIONEER will give you full credit toward any other product/service that we offer. Client has 90 days from purchase date to claim credit. PIONEER reserves the right to attempt to resolve your issue and may request additional information to determine the best course of action

Client Indemnification

Client agrees to indemnify, defend and hold PIONEER harmless from and against any claim, liability, cost, loss, demand, damage, judgment or award (including but not limited to (a) court costs and (b) attorney and expert witness fees and costs for counsel and experts chosen and directed by PIONEER arising from or in connection with any third parties products and services including, but not limited to internet generated leads, consumer information, mortgage data or sales/marketing leads not generated or compiled by PIONEER and (a) any false statement in any of Client's representation or warranties contained in this Agreement or (b) any breach by Client of any of Client's covenants and agreements contained in this agreement, including but not limited to Client's agreements regarding Confidential Information and regarding Client's ongoing compliance with Licenses, Laws and Professional Standards. PIONEER reserves the right to use client comments be they e-mail, voicemail or written for any purpose, to include posting comments on web sites operated by PIONEER Client agrees to arbitration as a first step to resolve a dispute between both parties. Arbitrator will be chosen by PIONEER. This Agreement shall all be governed and construed in accordance with the laws of the State of Idaho applicable to agreements made and to be performed in Idaho. You agree that any legal action or proceeding between PIONEER and you for any purpose concerning this Agreement or the parties' obligations here under shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Idaho. Any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred. PIONEER failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. PIONEER may assign its rights and duties under this Agreement to any party at any time without notice to you. Any and all damages will be limited to a maximum of $100.

Direct Mail Program

Complimentary design programs terms and conditions

- Program is structured to assist client in organizing their piece in a design concept only.

- Any logo and image design is NOT included and is clients responsibility

- A maximum of 5 revisions is included, delivered via email only in PDF format

- Client is responsible for any necessary software to complete included design

- Design must be finalized within 30 days of purchase

- Customer to provide ALL text, logos, design concepts and images in a high resolution .JPG format only

- Client must email all text, logos and images.

- PIONEER may elect to use our stock designs to assist in design. However, this does not obligate us to provide any design images.

- The amount of mail pieces may be less that the amount purchased due to undeliverable or non verified addressed and loss of mail pieces during processing, printing and/or folding.

- Client must print the post card with PIONEER only at our published rates. No third party printing support is offered

- PIONEER cannot be held responsible for the quality of images and logos provided by client

Proof Approval For Designer Customers

Customer verified that spelling and content are correct. Customer is satisfied with the document layout. I understand that my document will print EXACTLY as it appears here, customer cannot make any changes once my order is placed and that I assume all responsibility for typographical errors and image errors. Customer understands that the color settings of my monitor and that of the printing press may be different, so variations of the on-screen and printed piece will differ slightly. I have read the statement above and agree. Pricing: Published prices obtained from PIONEER. are subject to change without notice. All published prices and written quotations will be honored for 30 days after the date of the original quotation. Payment Terms: All orders must be prepaid prior to commencement of work. Payment may be company check, money order , or by credit card (Visa, MC). There will be a $30.00 fee for returned checks in addition to the original amount due. Payment By Credit Card: Client paying by credit card agrees to be bound by the PIONEER Terms, Conditions and Specifications. Card holder and Client specifically agree to pay all costs incurred if their order is prematurely cancelled and it is understood that no credit will be provided for returned orders. Client agrees to supply a copy of the front and back of their credit card if requested for signature comparison. The order amount will be charged to the credit card at the time the order is submitted. Returns For Credit: No refunds will be provided. Order Cancellation: No order may be canceled after acceptance.


PIONEER will not repair or reprint any order that contains abnormal imperfections, fails to provide a reasonable representation to the approved color proof. Claims for defects damages or shortages must be made by the customer in writing within (10) days after delivery. Defective orders must be returned within (30) days after delivery. PIONEER sole liability shall be limited to replacement of short quantities only and in no case shall include special or consequential damages including customer expenses, profits or profits lost. Indemnification: Client hereby affirms ownership and/or publishing rights to all artwork, photos and other materials submitted for printing and agrees to indemnify and hold harmless PIONEER and its affiliates and employees from any and all loss, cost, expense and damage on account of any and all manner of claims demands, actions and/or proceedings that may be levied against PIONEER on the grounds that said printing violates any copyright or proprietary right of any person, or that it contains any matter that is libelous or scandalous, or invades any persons right to privacy or other personal right. The Client agrees to, at the Clients own expense, promptly defend and continue the defense of such claim, demand, action or proceeding, that may be brought against PIONEER provided that PIONEER shall promptly notify the Client with respect thereto. Ownership Of Preparatory Materials: Artwork, type, digital files, and plates produced by PIONEER in the ordinary course of production remain the exclusive property of PIONEER unless otherwise agreed to in writing. Client Supplied Files: All digital files submitted must adhere to our Digital File Checklist. If they do not, a fee will be charged. PIONEER assumes no responsibility and cannot be held liable for the quality and/or color accuracy of the final outcome when Digital File Specifications are not met. Color Matching: Due to the differences in equipment, paper, inks and other conditions between color proofing and production, a reasonable variation in color between color proofs and the completed job is expected. Postcards are printed digitally which offers very high quality printing at an affordable price, but may be subject to a slight shift in color . A 3% color shift is considered the acceptable industry standard. We do not guarantee exact color matching. Proofing Options: Online proofs in 24 hours. Color Digital Online Proof: Are available at no charge and are sent by email in an Online Format. These are not accurate color proofs but will give a close proximity of how the design will look. We are not responsible for the Clients ability to accurately view this proof. Color will vary from this proof to the printed piece. Your signature on a proof will be final and irrefutable acceptance and approval of the proof. We will not accept under any condition verbal approval of a proof. Shipping & Handling: All shipping charges are in addition to the selling price of the job.

License and Confidentiality.

All Data furnished is licensed for one-time usage for marketing purposes only, unless otherwise stipulated in writing by PIONEER, and shall not be made available by the Customer, in whole or in part to any other person, firm or entity, in any form or manner whatsoever. It is acknowledged by Customer that any disclosure of the Data to third parties would be damaging to PIONEER. and it's Suppliers. Customer agrees not to resell, reuse, or duplicate Data purchased from PIONEER. and the Data shall not be used in development of any service or product that is competitive with PIONEER., its Suppliers or data compilers in general.

Compliance with Laws and Industry Standards. Customer agrees to comply with all federal, state and local laws, rules and regulations applicable to each party's receipt and use of data provided to the other.

All Marketing efforts, solicitations, ad copy and/or other communications to be used in connection with any list created by or for Customer derived from the Data (i) shall be devoid of any references to any selection criteria or presumed knowledge concerning the intended recipient of such solicitation, or the source of the recipient's name and address; (ii) comply with all applicable privacy and data protection laws, rules and regulations, including all policies published by the Direct Marketing Association (DMA); (iii) be in good taste in accordance with generally recognized standards of high integrity. PIONEER. reserves the right to pre-approve and review the Customer's intended use of the Data, including, but not limited to, sample mail pieces, prior to acceptance of an order. Customer is responsible for all materials intended for mailing to names/addresses derived from the Data, and further agrees to (i) keep copies of mail materials for a period of at least six (6) months after any mail date and (ii) provide one (1) copy of such materials at no cost to PIONEER upon request.


Publicity and Marketing Restrictions. Customer may not use or disclose the name of PIONEER. or any of PIONEER's trade names, trademarks or service marks, or intellectual property for any purpose as the identification of the source or reference of Customer's data or services or for any other purpose of Customer without the prior written consent of PIONEER.


Entire Agreement

This Agreement constitutes the final, complete, and exclusive statement of the terms of this Agreement between the parties pertaining to the subject matter of this Agreement and supersedes all prior and contemporaneous understandings or agreements of the parties. No party has been induced to enter into this Agreement by, nor is any party relying on, any representation or warranty independent of those expressly set forth in this Agreement. No direct benefit is intended to be conferred by this Agreement on any person not a party to this Agreement and any benefit which may be actually conferred is purely incidental.

Independent Counsel

You're establishing of an account opening of any attachments containing leads via e-mail and/or your use of the PIONEER Website is evidence that you have read and understand this Terms of Service Agreement as set forth above and that you have had the opportunity to consult with independent counsel of your choice prior to establishing your account and utilizing the services contemplated by this Agreement.